What is 31 Gallery?
We love art.
We exist so you can have the art you love. This means giving you easy access to incredible art images and top-notch craftsmanship. Because when you find art you love, you’ll love your space more… and that’s what it’s all about.
What does 31 Gallery sell?
31 Gallery sells premium art works including paintings, design pieces, sculptures, etc.
We work with passion to bring you museum quality art collection. Whatever your interest, your décor style, your inspiration – we’re sure to have that piece you can’t live without.
What forms of payment does 31 Gallery accept?
Credit Cards – We are accepting payment with Visa, Mastercard and American Express. All credit cards used for payment must have a valid billing address.
Bank Transfer – Both Japan customers and orders from outside Japan can choose to pay by bank transfers.
Are my payments secure?
Will I be able to track my order?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Make sure to also check your junk mail folder, since emails can sometimes end up there.
Shipping & Returns
How are shipping charges calculated
Japan Domestic Shipping
Within Japan, we use Yamato Express as our exclusive shipping partner due to their high reliability and good cost performance. With the exception of Okinawa and Hokkaido, Packages are usually delivered within one day. Click here to open the YAMATO Tracking Page.
Our shipping rates are determined by weight, so your total shipping cost will be calculated in your cart prior to checking out.
Express Mail Service (EMS)
|Delivery Time:||4-5 days|
Express Mail Service is a very reliable and fast service of Japan Post. You can track the progress of delivery and we insure parcels up to an amount of 2 million Japanese Yen.
|Delivery Time:||~14 days|
The parcel is handled as airmail between Japan and your country but handled as surface mail within each country. It is low priority airmail using vacant space left after high priority mail is loaded.
|Delivery Time:||2-4 days|
Fedex (or DHL) is recommended if you are in a hurry to receive your item. It is very fast and reliable shipping method. It could be somewhat more costly. We will decide which courier service to be used based on the destination.
What is your returns policy?
We insure every item we sell, which means that you don’t have to worry about your purchase being lost or damaged during transit.
In the event that you determine that there was a problem with your shipment – whether it has been damaged during shipping or there was a mistake in shipment – just let us know within 7 days from the delivery date and we will exchange the item at no extra charge or refund the payment.
Please send with “Return Request” in the subject line and include all pertinent information as follows:
- Your First & Last Name
- Your Username
- Contact Phone Number
- 31 Gallery Transaction or Item Number
Inquiries should be sent to: support (at) 31-Gallery (dot) com
*We do not accept refund for any self-serving reason such as “Real item was different from what I imagined.” Review item detail page carefully when you place an order or purchase artworks.
Which countries do you ship to?
We ship all over the world as long as there is an available shipping method to the destination.
How long does it take normally for an order to arrive?
The delivery time depends on your location and a shipping method you choose. We ship out all our items from Japan.
Generally, EMS takes approximately 1-2 weeks, Fedex takes 2-5 days, and SAL can take up to 2-4 weeks.
When we receive your order, we will inform you of expected shipping duration in an email.
OUR COMMITMENT TO PRIVACY
THE INFORMATION WE COLLECT
This policy applies to all information collected or submitted through the 31 Gallery services. We offer a number of services that do not require you to register for an account or provide any personal information to us, such as browsing the art, artists and other information. In order to provide our full range of services, you might need to register and we may collect the following types of information:
Information that you provide: When you sign up for 31-Gallery.com or other 31 Gallery service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, such as purchasing or renting, we also request credit card or other payment account information, which we maintain in secure form. On normal payment transactions that occur on our website, we do not see or keep your credit card number because we use PayPal for all credit card transactions, and 31 Gallery does not deal with your credit card information. We may combine the information that you submit under your account with information from other 31 Gallery services or third parties, in order to provide you with a better experience and to improve the quality of our services.
Log information: When you access 31 Gallery services, our servers automatically record information that your browser sends to us. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications: When you send emails or other communications to 31 Gallery, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.
HOW WE USE THE INFORMATION
- Providing our services;
- Auditing, research and analysis in order to maintain, protect and improve our services;
- Ensuring the technical functioning of our services;
- Protecting the rights or property of our users and 31 Gallery; and Developing new services.
If we use your information in a manner different than the purpose for which it was collected and specified above, then we will ask for your consent prior to such use. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
When you send us an email, we use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.
31 Gallery processes personal information on our servers across the world. We process personal information on a server located in Japan.
We may share with individuals and third parties certain pieces of aggregated, non-personal information, such as the number of users on the site, or how many users have viewed a profile or clicked on a particular piece of artwork. Such information will never identify you individually.
We might also share personal information with third parties outside of 31 Gallery to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of 31 Gallery, its users or the public, as required or permitted by law.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or when we have your specific consent to do so.
We use non-identifying and aggregate information to better design our website. For example, we may tell an advertiser the number of individuals visited a certain area on our website, or the number of men and number of women that filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION
You can access all your personally identifiable information (PII) that we collect online and maintain by accessing your personal profile using the my page link at the top of each page on 31-Gallery.com. Here you can change and edit your personal settings, and select which personal information you make available on your public profile. We use this procedure to better safeguard your information.
HOW TO CONTACT US
Questions about the website, products or services can be addressed to:
31 Gallery Co.Ltd.
6-15-11 Honkomagome, Bunkyo-ku,
Email: info (at) 31-Gallery (dot) com